CONDITIONS OF CONTRACT

We invite you to know all the necessary information regarding the electronic transactions that you carry out on this website.

Leds C4 S.A. It is committed to transparency and clarity in commercial transactions carried out on this portal, guaranteeing a space committed to the rights of users and clients, which is why we recommend that before contracting any of the products that we make available to you on this website, you read the present conditions and the terms that apply to the provision of the services that Forlight offers, typical of its main activity of selling lamps and lighting products.

These contracting conditions govern the relationship between Leds C4 S.A. and customers of the Forlight site

Leds C4 S.A. reserves the right to modify or change these conditions at any time. If the modifications constitute a material change in the terms, Forlight will notify you by posting a notice on our website.

The services and/or products are available only to legal persons and persons who are 16 years of age.

This website complies with the following regulations:

• Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSI-CE)
• Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data; and
• Organic Law 3/2018, of December 5, Protection of Personal Data and guarantee of digital rights.

SELLER IDENTIFIER

By virtue of the provisions of Law 34/2002 on Services of the Information Society and Electronic Commerce (LSSICE), we offer you the following information:

• Company name: Leds C4 S.A.
• CIF/NIF: A59410910
• Email: [email protected]
• Registered office: CARRETERA RUBI, 88 - PISO 2 LOC A 1, 08174, SANT CUGAT DEL VALLES, Barcelona, España

Its social activity is: Manufacture of lamps and electrical lighting devices, Extended to; TRADE, IMPORT, EXPORT, MANUFACTURE, DISTRIBUTION AND INSTALLATION OF URBAN EQUIPMENT FOR PUBLIC USE.

Purpose of the website: Marketing of lamps and electrical lighting devices.

Mercantile Registry: Registered in the Mercantile Registry of Barcelona, Volume 38929, Folio 204, page B5402, entry 30.

CHARACTERISTICS OF THE PRODUCTS OFFERED

Forlight offers a wide and varied assortment of products. The products displayed at https.//shop.forlight.com are lamps and electrical lighting devices for domestic or residential installation.

HOW TO PLACE AN ORDER

As a condition for placing any order, the client must contact Forlight and provide the corresponding information required for the acquisition of the products available on this website. The ordering information you provide must be accurate, complete and current at all times. Failure to do so constitutes a violation of the terms, which may result in the dissolution of the contract with Leds C4 S.A..

From the moment of acceptance, the client acquires the status of Forlight Client.

Orders must be made following the steps that Forlight will indicate where you can choose the product and the quantity of what you want to buy.

Discount coupons

Coupons or discount codes are for individual use and not cumulative and subject to the indicated validity dates. Leds C4 S.A. reserves the right to cancel any promotion to individual or collective clients if it is considered that they are being used abusively or inappropriately.

VALIDATION OF PURCHASE

Once the purchase and payment have been made, Forlight will send you an order confirmation by email.

It is time to check that everything is correct. If you do not agree with the information contained in said confirmation, you can request their modification or the cancellation of the order.

The validation of the order by the client expressly supposes the knowledge and acceptance of these particular contracting conditions as part of the conclusion of the contract. Unless proven otherwise, the data recorded by Forlight constitutes proof of the set of transactions carried out between Forlight and its customers.

In case of needing any modification or cancellation, the communication must be made within a period of 24 to 48 hours from the confirmation of the order, via email: [email protected] and provided that the order has not been sent.

PRICING AND PAYMENT METHODS

The customer agrees to pay for the contracted products to Forlight in the forms of payment accepted by Forlight and for any additional amount (including taxes and charges for late payments, as the case may be)

The prices applicable to each product are those indicated on the website on the date of the order including, where appropriate, all of them VAT (Value Added Tax) for transactions within Spanish territory. However, in accordance with the provisions of Law 37/1992, of December 28, regulating said tax, the operation may be exempt or not subject to it depending on the country of residence of the buyer and the condition in which he acts. the same (entrepreneur/professional or individual). Consequently, in some cases the final price of the order may be altered with respect to that displayed on the website.

When making the payment, Forlight will redirect to the Forlight payment gateway.

Leds C4 S.A. accept these forms of payment:

1. By credit or debit card: We accept Visa and MasterCard cards. You can make the payment immediately through our Bank's secure SSL payment gateway. If it is necessary to make any return or cancellation of the order, the amount will be refunded through the same payment card. Both personal and bank data will be protected with all the security measures established by Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (LOPDGDD) with total confidentiality.

No other payment method is accepted.

Payment is always in advance of 100% of the order and will be sent when we confirm the payment.

VALIDITY OF PRICES AND OFFERS

The products offered on the website, with their prices, will be available for purchase while they are in the catalog of products displayed through the web page. Customers are requested to access updated versions of the website to avoid pricing errors. In any case, orders in process will maintain their conditions for 7 days from the moment they are formalized.

SHIPPING AND TRANSPORTATION

Shipping fees: €7 will be charged for shipping costs for orders under €150 with shipping to the peninsula, and €15 with shipping to the Balearic Islands. Orders over €150 will be free shipping.

For shipments to the rest of Europe, €18 will be charged for orders under €200. Orders to Europe for amounts over €200 will be free shipping.

Shipment:

Spain: Mainland and Balearic Islands only.

No shipments to Canary Islands, Ceuta, or Melilla.

France and Italy: Mainland shipping only.

No shipments to Corsica, Sardinia, or other islands.

Rest of Europe: Availability and conditions must be confirmed in advance.

No shipments to island regions such as the Azores, Madeira, or similar areas without prior consultation.

Delivery times:

If the product is in stock, the order will be shipped on the first business day to the delivery address indicated by the customer and delivered within 2 to 4 days from the time the order is processed.

In general, unless there are holidays involved, we follow this rule to assign you a delivery date that will be the closest we can offer:

Standard delivery to end customer at home.

If there is any unforeseen event in the delivery of the order, we will contact you through your email address, which we request when registering on the web, to find a solution. Alternatively, we could contact you by phone, if you had provided it, or directly try a second delivery at the address provided. In the event of not having been able to contact or deliver the product on the first or second visit, the customer will be responsible for contacting the carrier or Forlight via email and will assume the additional costs that successive deliveries may entail.

Carriers

We will work with transport agencies that can deliver the product to your home, and offer a location link, where you can have the follow-up, and find second delivery options or pick it up at the logistics point of the transport company closest to your home. .

In the case of finding different shipping options available in the purchase process, the customer can choose the most efficient carrier in their area so that their order arrives in the best conditions, as well as decide for an express shipment assuming additional economic conditions. if there were.

• In the event that one of the terms is modified, the Forlight Customer Service will notify you, either by email or phone call, the approximate delivery time for the total shipment of your order. In the same way, you will be kept informed of any variation that may arise from said term.
• In the event that an order is made up of several different products, not all of which are available for shipment at the time the order is placed, the customer may request partial shipment of their order and the subsequent shipment of pending products. Said partial shipment may only be requested when the total shipment of the order is going to be delayed beyond the delivery times indicated on the website and this shipment must be finally approved by Forlight, who will always have the final decision regarding the delivery of shipments.
• Orders will not be served in post office boxes. We reserve the right to withhold shipping on orders with incorrect addresses. In any case, we will contact you according to the information provided for any incident or doubt that may arise in the processing of your order.

GUARANTEE

GUARANTEE CONDITIONS FOR FORLIGHT PRODUCTS

Legal Guarantee: In accordance with RDL 1/2007, goods of a durable nature have a 3-year guarantee from the date of delivery (including goods with continuous supply digital elements for a period of less than 3 years).

Deficiencies caused by negligence, blows, improper use or manipulation, unsuitable voltage, incorrect installation not carried out by the authorized Technical Service when appropriate, or materials subjected to wear due to normal use are not included.

In the case of computer items, the guarantee will not cover the elimination of viruses, restoration of programs for this reason or the reinstallation of the disk caused by its erasure.

In those incidents that justify the use of the guarantee, the repair, replacement of the article, discount or return will be chosen, in the legally established terms.

If yoU have any problem when exercising your guarantee, contact us to resolve the problem by calling +34 973 468 121 or send us an e-mail to the following address [email protected]

COMMON SYSTEM OF VALUE ADDED TAX OF THE EUROPEAN UNION

In accordance with the provisions of Law 37/1992, of December 28, regulating said tax and the European Directive 2008/8/CE, the operation may be exempt or not subject to it depending on the buyer's country of residence and the condition in which he acts (entrepreneur/professional or individual). Consequently, in some cases the final price of the order may be altered with respect to that displayed on the website.

The price of the products marketed by Forlight includes Spanish VAT. However, the final price of your order may vary depending on the VAT rate applied to the order. For orders destined for other countries of the European Union, Spanish VAT will be deducted and the VAT tax rate corresponding to the country of destination will be applied. The final price will appear during the confirmation of your order and will reflect the VAT tax rate corresponding to the country of destination of the products.

Prices for Services may change at any time at Forlight's sole and exclusive discretion. The Services do not provide price protection or refunds in the event of price reductions or promotional offers.

RETURN POLICY

Cancellations and/or returns will only be accepted under the following terms.

a) Cancellation

The customer may cancel his order and request a full refund of the amount if it has not yet been sent. To do this, you must contact us as soon as possible from the contact form or send us an email to [email protected] and provide us with your information and order number.

b) Return

Our packaging processes are very strict and we guarantee that they are shipped without defects. Check carefully that the seals that close your package have not been modified or damaged.

• If the order arrives up to 24 hours later than agreed, the customer must accept the delivery and if, when opening the box, any part is in poor condition, you can open an incident from the contact form or send us an email at claims@forlight. com with the name of the products and the number of parts in poor condition, as well as a photograph of them.
• Returns that do not keep the original packaging will not be accepted.
• You must always indicate the reason for the return.

Returns of orders with evidence of having been damaged in transport will only be accepted and any complaint must be made at the time of receipt of the order.

If the product arrives in poor condition, Leds C4 S.A. will assume the shipping costs incurred for the return, as long as the products are in their original packaging and have not been totally or partially consumed.

To manage the claim, you must contact us within 24 hours and send us an email to [email protected] indicating your name, order number and explaining in detail what happened.

c) Withdrawal

The right of withdrawal cannot be exercised (except for an error or defect in the contracted product or service), in the following cases provided for in article 45 of the Commercial Law:

• Contracts for the supply of goods made according to the consumer's specifications or clearly personalized, or that, by their nature, cannot be returned or can deteriorate or expire quickly.
• Contracts for the supply of sound or video recordings, discs and computer programs that have been unsealed by the consumer, as well as computer files, supplied electronically, capable of being downloaded or reproduced immediately for permanent use.
• And in general all those products ordered remotely that are customized or personalized for the client.

The client will have the right to withdraw from the contract during a period of 14 calendar days without indicating the reason and without incurring any cost other than those provided for in articles 107.2 and 108, in accordance with the provisions of BOE-A-2014-3329. To exercise this right, a form is provided where you can fill in the necessary data for its management.

How to return products in accepted cases:

To return a product in the cases provided for and accepted by this withdrawal policy, the following instructions must be followed:

• No refunds will be accepted freight collect.
• The expedition of the return will always be organized by our transport agency, and we will be the ones who provide you with the instructions to identify the package.
• You must have notified Forlight of your desire to withdraw and have obtained the corresponding authorization before making the shipment.
• You must identify the label or information provided as an RMA document, in order to proceed with the identification of said return.
• You must introduce the product(s) in a properly packed package. The return address will be included in the label that we will provide you.
• You must keep the receipt or delivery note for collecting the product at home, or proof of delivery if you deposit the product at one of the collection points of the logistics agencies that we ourselves will provide until you receive the requested refund.

In case of repeated returns or claims for poor condition or defective product by the same customer, Forlight reserves the right not to make new shipments to the customer.

Return costs will be paid by the customer. The refunds of the amounts will be made within a period of 14 (fourteen) calendar days following the date on which we receive the returned product(s) at the specified address.

Forlight will proceed to the refund in the form of payment that the customer has used when placing the order, and said refund will be subject to Forlight's right to retain amounts for returned products that show damage. As well as the amount for shipping costs to carry out the collection. It will have a standard rate of €12, except for larger volume orders that cannot be picked up by a parcel agency. We will refund the amount paid for the returned product(s) less shipping costs (if applicable).

SAMPLE CLAIM OR WITHDRAWAL FORM

The client/buyer may notify the claim or withdrawal, either by email to: [email protected] or through the navigation menu within their client area.

Copy and paste this form, fill it out and send it by email or post.

The user/buyer may notify me of the claim, either by email to: [email protected] or by messaging within their client area on the web https://shop.forlight.com, where it should be clearly reflected;

• The product:
• Acquired on the day:
• User name:
• User address:
• Date:
• Reason for the claim:

EUROPEAN CONSUMER REGULATIONS

We inform you that the European Commission has created the first European platform for the resolution of conflicts in "online" commerce protected by the latest consumer law. In this sense, as managers of an online sales platform, we have the duty to inform our clients about the existence of an online platform for alternative dispute resolution.

To use the dispute resolution platform, the customer must use the following link: http://ec.europa.eu/odr

AFTER SALES SERVICE

We have an after-sales service to solve any problem with our products or shipments through which the fastest and most efficient service is offered to our customers.

To contact us or ask us any doubt, question or claim, you can use any of the following means:

• Postal address: Forlight c/ Afores, s/n 25750 - Torà (Lleida) - Spain
• Telephone: 973468121.
• Hours: Monday to Friday from 10 a.m. to 2 p.m. and from 4 p.m. to 6 p.m.
• Email: [email protected]

CONFIDENTIALITY

All the information and documentation used during the contracting, development and execution of the services that regulate the relations between Forlight and the Client are confidential.

All information received by the client, be it images, emails, texts, access data such as clients and passwords, will be treated confidentially, and transfer to third parties is totally prohibited.

Confidential information shall not be understood as that which is disclosed by agreement between the Parties, that which becomes public for the same reason or that which must be disclosed in accordance with the laws or with a judicial resolution of a competent authority, and that which is obtained by a third party that is not under any obligation of confidentiality. Both parties agree to comply with the duty of confidentiality indefinitely.

More information about privacy: consult our privacy policy.

Data protection policy

To obtain complete information about your rights and the data protection policy that we apply to this website and all our services, we recommend visiting the Privacy Policy and the Cookies Policy.

LIMITATION OF LIABILITY

Forlight reserves the right to make, at any time and without the need for prior notice, modifications and updates to the information contained on the website, its configuration and presentation, access conditions, contract conditions, etc. Therefore, the client must access updated versions of the page.

The user/client is solely responsible for maintaining the confidentiality and security of the website and for all activities that occur on the website once delivered by Forlight. The client undertakes to immediately notify Forlight of any breach of the portal's security.

Forlight will not be responsible for any loss derived from the improper or unauthorized use of its website.

Client agrees to hold Forlight harmless from all claims, losses, expenses, damages, and costs (including direct, incidental, consequential, punitive, exemplary, and indirect damages), and Reasonable attorneys' fees resulting from any breach by Client. /buyer of these conditions, whether or not considered material or immaterial; the use or misuse of the Services by you or any person acting on your behalf or using your Forlight account or for any material or immaterial violation of any right, title or interest of any third party.

Our sole responsibility will be to supply the product under the terms and conditions expressed in this contracting policy.

Forlight will not be liable for any consequence, damage or harm that may arise from the improper use of the products supplied.

LANGUAGE

The language in which the contract between Leds C4 S.A. and the Client is English.

JURISDICTION AND APPLICABLE LAW

Leds C4 S.A. and THE CLIENT, will be governed to resolve any dispute that may arise from the access, or use of this Web page, by Spanish law, and These general conditions of use and contracting are governed by Spanish law.

In accordance with article 29 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, electronic contracts between businessmen or professionals, the parties submit, at their choice, for the resolution of conflicts and waiving any other forum, to the Courts and Tribunals of the User's domicile.